General Info

Our festival is a fully accessible event. Please read through this guide for info on all of our services including mobility assistance, alternative communication and visual accommodations.

Feel free to contact us at: Access@GoodVibezPresents.com with any questions or concerns.

Effective Communication Requests 

We accept requests for any of the following services:

• ASL Interpretation
• Other forms of Effective Communication

Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is July 31, 2025. To submit a request, please fill out the Effective Communication Request Form.

Entry 

There will be an ADA entry lane, located right next to the main entrance. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. Please visit Guest Services  after entering the event to receive the ADA accommodations and services you need.

Mobility

The venue is navigable for patrons with mobility disabilities. The event is held at a venue that is made up of flat, yet slightly uneven in places, grass. There are accessible routes via this grass throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas.

Parking

There will be a LIMITED limited number of ADA parking spots for patrons with disabilities onsite, and are available on a first come, first served basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

Service Animals

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be verified at Guest Services.
• Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
• Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the service animal.
• All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the verification process.

We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

Viewing Areas 

There is an accessible viewing area made available to ADA patrons at the stage. For more information on how to gain access to these areas, please visit us at Guest Services.

Accessible Viewing Area Policies:

• Seating is available on a first come, first served basis.
• Companions may be asked to stand in the back if the viewing area reaches capacity.
• Guests may not save spots.
• Blocking the view of the guests sitting behind you is not permitted.
• Standing is permitted only in the very back row.
• Patrons and companions may not smoke in these areas.

Additional Services

• First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
• Special Dietary Needs: The event will have food vendors that provide vegetarian, vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at Access@GoodVibezPresents.com for further assistance.
• Pregnancy & Nursing:  If you require assistance with anything related to pregnancy, nursing, or breast milk pumping, please reach out to the information team at Access@GoodVibezPresents.com 
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at Access@GoodVibezPresents.com at least 30 days prior to the event.

For our 21+ attendees we will have various full bars spread out throughout the festival grounds, featuring your favorite brews and booze.

Box Office opens at 11 am.

* All guests must be present to receive wristbands

We welcome families of all ages. Children 3 and under are Free. Child Pass for purchase for Children 4-10yrs. Guardians who purchase VIP pass must also purchase VIP for children over 3 years old. Strollers are permitted. Wagons are not permitted.

The following clear bag policy is in place: Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Small clutch bags size 6" x 9" 5x7 that are not clear will be subject to additional search. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.  Management is not responsible for any confiscated items.

Please visit sdparks.org to view all County Park rules.

Box Office: 11AM-9PM for wristband/ticket pick-up only.

Gates open at: 12PM

Music kicks off at: 1PM

Music ends at: 10:00PM 

We provide excellent, professional medical support for all of our attendees. Look for visible RED medical tent to locate a First Aid booth. If you need medical assistance ask someone to assist you in finding one.

Onsite, the Lost & Found Booth will be at the Box Office.  You can go there to report a missing item and see if we've found your missing item. We work hard to reunite folks with their stuff. If you don't find your item before the festival is over, you can email us at: events@goodvibezpresents.com to report your missing item.

No Refunds or Exchanges. All sales are final.  Tickets purchased are for the festival, not for a specific artist. Artist, venue and schedule are subject to change without notice.  Artist cancellation is not grounds for refund.  Change in date of artist performance is not grounds for a refund or ticket exchange.

Access your Tixr account by heading to Tixr.com and logging in using the email that your tickets are associated with.

If you are unable to login, you can then use the Forgot Password tool. Once you select the forgot password link you will receive an email with a link to reset your password. Make sure to check your spam folder in the event you do not receive it. Please let us know if you have any further questions by emailing us at events@goodvibezpresents.com

Do NOT purchase tickets through a 3rd party, a friend or someone on Facebook. You do not know they are valid passes.  We can only guarantee ticket validity for purchases made through our official ticketing vendor, TIXR.  We can not offer customer service support for passes not purchased from an authorized ticketing vendor.

Our VIP Festival Experience includes VIP viewing areas with exclusive bars & VIP restrooms. All children over the age of 3 must have a VIP tickets to enter the VIP zone.

We want to ensure you have the best experience possible, starting with the moment you arrive and present your ticket!  All tickets will be exchanged for a Wristband - This wristband is your only access to the event. DO NOT TAKE IT OFF FOR ANY REASON!  If you share it, lose it, remove it or damage it, we will not be able to replace it. If you lose, break or misplace your wristband you will need to purchase another ticket to enter the festival.

Share the journey, split the costs, get free or discounted toll lane access, and make new friends! Book your rideshare HERE!

Waterfront Park is a smoke-free facility. In accordance with the City and County of San Diego's smoke-free regulations, smoking, vaping, and the use of all electronic smoking devices are prohibited anywhere within the park and event grounds. This includes cigarettes, cigars, pipes, e-cigarettes, vape pens, and similar devices.
We appreciate your cooperation in helping maintain a safe and enjoyable environment for all guests.