General Info

Our festival welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities. Please read through this guide for info on all of our services including mobility assistance, alternative communication and visual accommodations.

Feel free to contact us at: Access@GoodVibezPresents.com with any questions or concerns.

Effective Communication Requests 

We accept requests for any of the following services:

• ASL Interpretation
• Other forms of Effective Communication

Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is October 9, 2025. To submit a request, please fill out the Effective Communication Request Form.

Entry

There will be an ADA entry at Lower NW. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. Please visit Guest Services  after entering the event to receive the ADA accommodations and services you need.

Mobility

The venue is navigable for patrons with mobility disabilities. The event is held at a venue that is made up of both cement. There are accessible routes connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas.

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. We do not provide wheelchair or scooter rentals.

Parking

There will be a  VERY LIMITED limited number of ADA parking spots for patrons with disabilities onsite, and are available on a first come, first served basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

Service Animals

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals will be verified at Entry.
• Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken. There is no relief area in the building.
• Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the service animal.
• All service animals should have legally required vaccinations.

We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

Viewing Areas

There are accessible viewing areas made available to ADA patrons at the main stage. For more information on how to gain access to these areas, please visit us at the Box Office before entry to the building or Guest Services desk once inside.

Accessible Viewing Area Policies:

• Seating is available on a first come, first served basis.
• Companions may be asked to stand in the back if the viewing area reaches capacity.
• Guests may not save spots.
• Blocking the view of the guests sitting behind you is not permitted.
• Standing is permitted only in the very back row.

Additional Services

• First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
• Special Dietary Needs: The event will have food vendors that provide vegetarian, vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at Access@GoodVibezPresents.com for further assistance.
• Pregnancy & Nursing: There is a private Nursing Mother's Room available on the Arena Floor level. 
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at Access@GoodVibezPresents.com at least 30 days prior to the event. 

For our 21+ attendees we will have various full bars spread out throughout the festival grounds, featuring your favorite brews and booze.

There are bike racks available outside on the lower NW.

We are now a cashless venue! We have several Cash-to-Card machines on the Arena Floor and Concourse levels.

We have a kiosk for cell phone charging on both Arena and Concourse levels free of charge.

We welcome families of all ages. Children 3 and under are free.

The following clear bag policy is in place: Bags up to 12" x 9" x 12" are allowed in the venue. All bags will be searched prior to entry. Small clutch bags size 4.5"X6.5" or smaller that are not clear will be subject to additional search. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. Management is not responsible for any confiscated items.

Box Office: 11AM- 11PM

Gates open at: 1PM

Music kicks off at: 2PM

Music ends at: Saturday 11:30PM | Sunday 11PM

Onsite, the Lost & Found Booth will be at Guest Services. You can go there to report a missing item and see if we've found your missing item. At the close of the day, items are brought to 24 Hour Security. We work hard to reunite folks with their stuff. If you don't find your item before the festival is over, you can email us at: events@goodvibezpresents.com to report your missing item.

Through VetTix, we have promotional tickets for eligible veterans, active-duty military personnel, first responders and their families. Please visit Veteran Tickets Foundation at www.vettix.org or First Tickets Foundation at www.1sttix.org to check availability (You must use an existing or create an account to request tickets)

The Tacoma Dome has parking lots conveniently located around the perimeter of the facility. Please see the Parking Page for more information on Tacoma Dome lots and alternative options.

The Tacoma Link Light Rail connects the Tacoma Dome station, a regional hub for bus and commuter train service, with downtown Tacoma's museums, restaurants, retail and more.

The Tacoma Dome Station is served by Sound Transit, Pierce Transit, and Intercity Transit.

Tailgating is not permitted in the Tacoma Dome parking lots. In accordance with Tacoma City Ordinance, guests may not consume alcohol in the parking lots or in their vehicles, nor may they possess an open container of alcohol. Guests are prohibited from operating any gas, electric or charcoal barbeques.

No Refunds or Exchanges. All sales are final. Tickets purchased are for the festival, not for a specific artist. Artist, venue and schedule are subject to change without notice. Artist cancellation is not grounds for refund. Change in date of artist performance is not grounds for a refund or ticket exchange.

Access your TicketMaster account by heading to TicketMaster.com and logging in using the email that your tickets are associated with.

Do NOT purchase tickets through a 3rd party, a friend or someone on Facebook. You do not know they are valid passes. We can only guarantee ticket validity for purchases made through our official ticketing vendor, TIXR. We can not offer customer service support for passes not purchased from an authorized ticketing vendor.

We offer two VIP experience packages. 

2-DAY VIP EXPERIENCE

Age 21+ ONLY.

VIP Only Entrance.

Access to the VIP Pit in front of the stage.

Private bar in VIP Pit. (Beer and Wine)

2-Day VIP ALOHA EXPERIENCE

Age 21+ ONLY.

VIP Only Entrance.

Access to the VIP Pit in front of the stage.

Private Bathrooms. Private Bars.

You will have access to the Aloha Lounge, which offers complimentary appetizers, happy hour drinks, and a place to kick your feet up and relax.

We provide FREE water refill stations throughout our festival grounds. Bring one empty water bottle (no glass or aluminum) or approved camelbaks (up to 2L, Max Dimensions 16.5X11.8X7.7) and fill up to your heart's content!

We want to ensure you have the best experience possible, starting with the moment you arrive and present your ticket! GA ticketholders will be given a stamp. All VIP tickets will be exchanged for a wristband - this wristband is your only access to the event. DO NOT TAKE IT OFF FOR ANY REASON! If you share it, lose it, remove it or damage it, we will not be able to replace it. If you lose, break or misplace your wristband you will need to purchase another ticket to enter the festival.